Privacy Policy

Last updated: October 21, 2025

Look, we get it - nobody really wants to read through pages of legal jargon. But your privacy matters to us, so we've tried to keep this straightforward and honest. Here's how we handle your information when you work with us or visit our site.

When you reach out to us or work with our studio, we'll typically collect:

  • Contact details - your name, email, phone number, mailing address. Pretty standard stuff so we can actually get back to you.
  • Project information - details about what you're looking to build or design, site locations, budget ranges, timelines.
  • Technical data - IP addresses, browser types, device info when you browse our website. This helps us keep things running smooth.
  • Communication records - emails, meeting notes, consultation discussions. We keep these to make sure we're on the same page throughout your project.

We don't collect anything we don't need. If we ask for it, there's a reason behind it.

We're architects, not data miners. Here's what we actually do with your info:

  • Project delivery - designing your spaces, coordinating with consultants, managing timelines and deliverables.
  • Communication - keeping you updated on progress, answering questions, scheduling meetings.
  • Legal compliance - meeting building codes, regulations, professional standards we're bound by in BC.
  • Improving our services - understanding what works and what doesn't, making our processes better.
  • Marketing - occasionally sending newsletters or updates about our work. You can opt out anytime, no hard feelings.

We won't sell your data to third parties. That's not how we operate.

Sometimes we need to share info to get your project done right:

  • Project partners - structural engineers, landscape architects, contractors who're working on your project with us.
  • Service providers - cloud storage, email services, project management tools we use daily.
  • Legal requirements - if we're legally obligated to disclose info to authorities or regulatory bodies.
  • Professional consultants - lawyers, accountants, insurance providers when needed for business operations.

Everyone we work with is bound by confidentiality agreements. Your project details stay protected.

Our website uses cookies - those little files that help sites remember you. Here's what we use 'em for:

  • Essential cookies - keeps the site functioning properly, remembers your preferences.
  • Analytics - helps us understand which pages people visit, how long they stay, what's useful.
  • Performance - monitors load times and technical issues so we can fix problems.

You can disable cookies in your browser settings, though some site features might not work as smoothly. We use standard analytics tools - nothing invasive or creepy.

We take reasonable precautions to protect your information:

  • Encrypted data transmission and storage
  • Secure servers with regular backups
  • Limited access - only team members who need it for your project
  • Regular security audits and updates
  • Password-protected systems and two-factor authentication

That said, no system is 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a breach affecting your data, we'll let you know ASAP.

Under Canadian privacy laws (PIPEDA and BC's PIPA), you've got rights:

  • Access - you can ask to see what personal info we have about you.
  • Correction - if something's wrong or outdated, let us know and we'll fix it.
  • Deletion - you can request we delete your data, though we might need to keep some stuff for legal or contractual reasons.
  • Opt-out - unsubscribe from marketing emails anytime. There's always an unsubscribe link at the bottom.
  • Portability - get a copy of your data in a readable format if you need it.

To exercise any of these rights, just shoot us an email at studio@aetherstormx.info. We'll respond within 30 days.

We keep your information for as long as necessary:

  • Active projects - throughout the project duration and any warranty period.
  • Completed projects - typically 7-10 years for architectural records, as required by professional regulations and liability considerations.
  • Marketing data - until you unsubscribe or request deletion.
  • Financial records - as required by Canadian tax laws, usually 7 years.

After retention periods expire, we securely delete or anonymize your data.

Our website might link to other sites - manufacturer resources, sustainability organizations, project collaborators. We're not responsible for their privacy practices. When you click away from our site, you're on their turf and subject to their policies.

Always check their privacy policies if you're concerned about how they handle data.

Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If you're a parent and think your kid has shared info with us, reach out and we'll delete it promptly.

We might update this policy occasionally - new laws, changing practices, feedback from clients. When we do, we'll post the updated version here with a new date at the top.

For major changes, we'll send you an email if we have your contact info. Otherwise, check back here now and then if you're curious.

Questions about this policy or how we handle your data? We're happy to chat about it.

AetherStorm Architects
1250 Granville Street, Suite 402
Vancouver, BC V6Z 1M9
Canada

Email: studio@aetherstormx.info
Phone: (604) 555-8847

If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Bottom line:

We respect your privacy because we'd want ours respected too. We collect what we need, protect it properly, and use it honestly. If you've got concerns or questions, don't hesitate to reach out. We're people, not robots, and we're happy to have a real conversation about how we handle your information.